Reference

Terms That Govern Your b88 Account

These terms set out the rules for every account on b88 — how you open one, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what happens when something goes wrong.

bKash, Nagad, Rocket payments coveredAccount access subject to local lawMobile and browser sessions includedLive casino and slots
b88 Terms That Govern Your b88 Account
ACCOUNT INTEGRITY MATTERS

How We Handle Your Account Under These Terms

Account security and fair handling are built into how these terms operate day to day. We verify identity before processing withdrawals, check wallet ownership when you link bKash, Nagad, or Rocket, and log session activity to protect your account from unauthorised access. If you spot a login you do not recognise, contact support immediately and we will lock the account while we investigate.

Wallet Verification When you link bKash, Nagad, or Rocket, we confirm the wallet is registered in your name before any withdrawal is processed — a step that protects both sides.
Session Monitoring Every login and active session is tracked. If unusual activity appears on your account, we flag it and may ask you to re-verify before continuing.
Data Retention We hold account and transaction records for as long as required under applicable rules. You can request a summary of your data by contacting support in writing.
Terms Change Notice When we update these terms, the revised version is published on this page with the change date noted. Continuing to use your account after that date means you accept the update.
REACH US DIRECTLY

How to Contact Us About These Terms

If a clause in these terms raises a question about your account, a pending withdrawal, or a transaction through Nagad or Rocket, our support team is the fastest path to an answer. Use any of the channels below to get in touch — we handle account and terms queries directly, not through automated replies.

Live Chat Open the chat widget from your account dashboard on mobile or browser. We handle account, payment, and terms queries here first.
Email Support Send a detailed message to our support address for written records of your query. Useful for withdrawal disputes or account verification questions.
Help Centre The Help Centre covers common terms questions — account verification steps, wallet linking for bKash and Nagad, and what to do if a transaction is delayed.

Common Questions About These Terms

These are the questions we hear most from account holders about how the terms apply to their situation. If yours is not here, live chat is the fastest way to get a direct answer.

Yes. Every deposit through bKash, Nagad, or Rocket is covered by these terms. The payment rail does not change your obligations or ours once funds reach your account wallet.

We can suspend or close an account if we find a breach of these terms — such as duplicate accounts or fraudulent payment activity. We will notify you unless doing so would interfere with an ongoing review.

If a system error or data fault affects the outcome of a round, we may void the result and return the stake. For withdrawals delayed by a technical issue, contact support with your transaction reference.

The updated version is posted on this page with a revision date. We may also send a notification to your registered contact. Continuing to use your account after the change date means acceptance.

Contact our support team via live chat or email. For data requests, put it in writing by email so we have a clear record. We aim to respond to formal data queries within a reasonable period.

Access and eligibility depend on your local law and the region you are in. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.