Reference

Legal Terms That Cover Your Account at b88

Your use of b88 is governed by these terms, and access depends on your local law and eligible regions.

Account PolicyData HandlingJurisdiction NoticebKash & Nagad ContextContact Rights
b88 Legal Terms That Cover Your Account at b88
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about these terms, want to request your account data, or need to flag a policy concern, our support team handles it directly. Reach us through any of the channels below — we respond to legal and data queries as a priority.

Team online

Live Chat

Open the chat widget from any page on b88. Available for account, policy, and data queries. Responses are handled by our support team directly.

Email Support

Send your legal or data request to our support address. Include your registered account details so we can locate your record and respond accurately.

Help Centre

Our help centre covers account terms, data rights, and policy FAQs. Search by topic or browse the legal section for answers before raising a ticket.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We take the handling of your account information seriously. Here is how each area works in practice — from the cookies we set to how you request changes to your record.

Data Collection

We collect account registration details, transaction records including bKash and Nagad activity, and session data. We use this to operate your account and resolve disputes.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. We do not store full payment credentials — wallet confirmations go through bKash, Nagad, or Rocket directly.

Data Requests

You can request a copy of your data, ask us to correct an error, or submit a deletion request. Contact support with your account details and we will process your request.

Legal and Policy Questions You May Have

These are the questions we hear most often about our terms, your data, and your rights as an account holder.

Access depends on your local law and the region you connect from. We do not determine eligibility for you — check the rules that apply in your jurisdiction before opening an account.

We hold your registration details, login history, transaction records, and wallet linkage data for bKash, Nagad, and Rocket. You can request a full copy through our support channel.

Contact our support team with your account details and describe the inaccuracy. We review correction requests and respond within a reasonable timeframe after verifying your identity.

Yes. Submit a deletion request through support. We will process it subject to any retention obligations — some transaction records must be kept for account integrity and dispute resolution purposes.

We notify you through the platform when terms are updated. Continuing to use your account after a change notice is posted means you accept the revised terms as they stand.

Raise it through our live chat or email support first. Our team handles policy and legal queries as a priority and will escalate internally if the matter requires further review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.